Customer Service

Skincare Inc Safe Shopping Guarantee

All your transactions with Skincare Inc are covered by our security guarantee with three levels of protection:

1. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £pound;50.00

3. If your bank or card issuer holds you liable, Skincare Inc will cover your liability up to £pound;50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Skincareinc.co.uk while using the secure server.

A Few Important Notes:

1. This guarantee only applies to credit or debit card purchases made using Skincareinc.co.uk secure server.

2. This guarantee covers a maximum liability of £pound;50.00

3. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Price Increases

Unfortunately suppliers, contractors, publishers occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

Delivery charges

All orders are delivered directly to your door. Prices for delivery may change.

Updates

As a Customer you will occasionally receive e-mail updates about special offers, new Skincare Inc services and other news. We hope you'll find these updates interesting and informative.

Privacy

Skincare Inc is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We DO NOT sell, trade or rent your personal information to others.

Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Complaints

If you have any grievances about Skincare Inc, we want to hear from you so we can improve our service. Please contact complaints@skincareinc.co.uk and we will consider your comments carefully.

Refund Policy

At Skincare Inc we want you to be totally satisfied with the products you purchase from our web site. Occasionally though, we know that things can go wrong, so below is our policy.

These terms do not affect your statutory rights.

We do not accept goods back that have been used or opened unless they do not perform as they are designed to.

Faulty product
If a faulty product is returned it must be in its original condition and not having been interfered with by any third party, we should be notified no later than 7 days from despatch or within the guarantee period, which ever the greater. Contact refunds@skincarerinc.co.uk and you may have a refund or product replacement.
Missing or incorrect product

If the incorrect product has been supplied, or the product is missing, Skincare Inc must be informed no later than 7 days from the time of despatch. Skincare Inc will send the correct products on receiving the returned goods and we will cover all postage costs, or refund the cost of the product.

Returns
If the correct products have been supplied but you wish to return them, there will be a 25% handling charge, plus the deduction of any postage and packaging.

Cancellation

Orders can be cancelled up to 7 working days from the time of order, if the item has already been despatched then the 'Returns' procedure will be enforced. Please inform us by email at refunds@skincareinc.co.uk stating 'Order Cancellation' as the subject and including all order details within the correspondence. Cancelled orders will be refunded, this does not include any shipping costs incurred by the sender.

Copyright Policy

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Skincare Inc, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Skincare Inc or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of Skincare Inc is strictly prohibited.

Trademarks

Skincare Inc and/or other Skincareinc.co.uk services referenced on this Web site are either trademarks or registered trademarks of Skincare Inc in the U.K. and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

Skincare Inc is an authorised retailer of these companies.


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